Experience

I began my career as an entrepreneur, which gave me a strong technical and business foundation before moving into iOS development and later expanding into hybrid mobile application development with Xamarin, Flutter, and Ionic. Over time, I progressed into leadership roles, including Technical Lead at Tamimah Telecom, where I helped establish the company’s India development centre, built engineering teams, and oversaw delivery operations.

I have worked across India, Oman, and Ireland, gaining international experience in diverse technology and telecom environments. At Ooredoo Oman, I contributed to the development and improvement of the company’s self-care mobile application used by millions of customers, focusing on performance optimisation, feature delivery, and operational excellence initiatives that improved efficiency and customer experience.

Most recently, as a Technical Program Manager at Axonista, I led both customer-facing and internal technology initiatives, working closely with engineering, product, and operations teams. My role involved managing projects for clients across the United States and Europe, driving structured program execution, aligning stakeholders, and ensuring the successful delivery of complex digital media and streaming platform solutions.

Technical Program Manager, Axonista Ltd

Dublin, Ireland

2024-2026

Part of the Project Management Office (PMO), functioning as a Technical Program Manager with end-to-end oversight across strategic initiatives, delivery, and operations. Actively Scrum Mastering and supporting the Product team with roadmap planning, prioritisation, and process improvement. Leading the internal FinOps program to enhance cloud cost visibility and operational efficiency. Managing key customer-facing projects, including QVC integrations and Video Elephant, ensuring smooth execution and stakeholder alignment. Also responsible for customer support operations and IT administration, contributing to internal stability and a seamless customer experience.

Technical Support Engineer, Axonista Ltd

Dublin, Ireland

2023-2024

As a Technical Support Engineer, I work closely with the product team to deliver end-to-end product support and ensure an excellent customer experience. My responsibilities include managing customer inquiries and troubleshooting via Zendesk tickets, administering IT support tools, and providing hands-on technical assistance. Beyond customer support, I collaborate on internal projects and contribute to product testing and lab work, helping to drive continuous improvements and strengthen the product lifecycle. This was a stepping stone for a career restart in Ireland. Being in charge of Technical and Product Support gave full insight into technologies in use at Axonista.

Technical Lead, Tamimah Telecom and Computer Technology LLC

Muscat, Sultanate of Oman

2020-2021

At Tamimah Digital India Pvt. Ltd., Cochin, I led mobile app development projects as a Tech Lead, managing a team of five developers and ensuring smooth project delivery. Alongside leadership, I contributed hands-on as an Analyst Programmer, working with native iOS, Ionic, and Flutter technologies. I was involved in end-to-end development, from requirements to deployment, with notable contributions to live projects such as MyMajan and Baladiyeti on the Apple App Store.

Consultant, Operations excellence, Ooredoo Oman LLC

Muscat, Sultanate of Oman

2019-2020

Led operational improvement initiatives for Ooredoo’s self-care mobile application, applying Lean Six Sigma principles to enhance system performance, streamline processes, and improve customer experience. Collaborated with cross-functional teams to manage deployments, monitor application health using Grafana, resolve production issues, and support backend systems including PostgreSQL databases and loyalty program services. Contributed to the delivery of new app features and promotions while ensuring stability and operational efficiency of the platform.

Senior iOS Developer, Ooredoo Oman LLC

Muscat, Sultanate of Oman

2019-2020

Developed and maintained features for Ooredoo’s self-care mobile application using Swift and Objective-C in an Agile environment. Contributed to the delivery of key services including Data Bank, promotional bundles, and customer account features while collaborating with backend teams to ensure seamless integration, performance, and reliability.

Software Engineer, 6d Technologies Pvt Ltd

Bangalore, India

2016-2018

Worked as an iOS developer in the telecom value-added services (VAS) domain, building and maintaining customer-facing mobile applications for major telecom operators across international markets. Developed iOS applications using Objective-C and Swift, delivering features that enabled subscribers to discover, purchase, and manage caller tunes and related services.

Collaborated closely with backend engineers, product managers, and telecom integration teams to ensure seamless connectivity with operator systems such as billing platforms, content management systems, and subscriber databases. Contributed to the full software development lifecycle including requirements analysis, feature development, testing, deployment, and post-release support.

Participated in designing application architecture, optimizing app performance, and ensuring compatibility across multiple iOS devices and versions. Successfully delivered several telecom applications including CallerTunes by Etisalat, Vodafone HelloTunes, Telenor MyTune, and other operator-branded apps, helping telecom providers enhance customer engagement and digital self-service capabilities.

Co-Founder, Ktisis Technologies Pvt Ltd

Cochin, India

2015-2016

Co-founded a technology startup focused on delivering web and mobile application solutions for small businesses and educational institutions. Led the early-stage setup of the company, including defining business strategy, identifying client requirements, and translating business needs into technical solutions.

Managed the end-to-end delivery of development projects by coordinating with web and mobile development teams, overseeing project planning, feature prioritization, and release timelines. Gathered and documented functional and non-functional requirements, prepared technical reports, and worked closely with clients to ensure solutions aligned with their business objectives.

In addition to project delivery, organized mobile app development workshops, incubation sessions, and internship programs for students in collaboration with training partners, helping introduce young developers to practical software development and entrepreneurship. Played a key role in client acquisition, relationship management, and establishing the company’s initial delivery processes.